Analysis of the Quality of Service of STAI Ma'arif Jambi Website Users Using Webqual 4.0 and IPA Methods
Keywords:
STAI Ma'arif Jambi website usability quality, information quality, interaction quality, and user satisfaction, Webqual 4.0 and IPA, SPSSAbstract
The STAI Ma'arif Jambi website is one of the media that can be accessed using the internet. The website presents information in the form of text, images, audio, using the HTTP protocol. Therefore, the quality of the services provided must be of high quality so that website users feel satisfied with the services provided. The method used is the webqual 4.0 method and importance performance analysis (IPA). Based on data from calculations using the Slovin formula, the number of respondents required was 156 people, therefore questionnaires were distributed for more than one month to students and the general public. Where the distribution of the questionnaire was carried out at STAI Ma'arif Jambi and in the surrounding environment of Jambi. Data collection in this research was taken from the results of an online questionnaire using Google Form. As a result of distributing the questionnaire, 156 respondents were obtained, where the respondents were divided into two categories, namely men and women. The data was processed using IBM SPSS Statistics 23 software. The results of this research show that the variable that has the most influence on user satisfaction on the STAI Ma'arif Jambi website is the quality of interaction, with a calculated t value of 3.846%. This variable is more significant than usefulness at 2,799% and information quality at 3,070%. The analysis results also show that the highest ranking is in the quality of service interactions (X3) with a value of 1.08%, while the lowest ranking is in the quality of information (X2) with a value of 0.93%. The average gap value (GAP) of -0.39 indicates that the quality of website performance has not met user expectations. In addition, the IPA quadrant analysis emphasizes the need for improvements to indicators in the third quadrant, because low levels of performance can influence users' interest in relying on these indicators.
Downloads
References
C. K. Hsu, P. Perguruan, T. Ilmiah, and K. Dunia, “Ilmu Pelayanan: Desain untuk Penskalaan dan Transformasi Guru Besar Teknik Industri dan Sistem serta Informasi Teknologi Institut Politeknik Rensselaer Troy, NY 12180-3590.” [Online]. Available: www.onlinedoctranslator.com
R. Daigneau, Service Design Patterns: fundamental design solutions for SOAP/WSDL and restful Web Services. Addison-Wesley, 2012.
D. Endang Sri Indrawati, Ms. Muhammad Zulfa Alfaruqy, and M. Fakultas Psikologi, PEMBERDAYAAN KELUARGA DALAM PERSPEKTIF PSIKOLOGI.
R. Ruslan, “Analisis Pengaruh Kualitas Sistem, Kualitas Informasi, Kualitas Layanan Dan Perceived Usefulness Terhadap Kepuasan Pengguna Dan Kinerja Karyawan Pada Sistem Enterprise Resource Planning (Erp) Mobiz Di Pt,” Nusa Mandiri Utama, Syntax Idea, vol. 4, no. 1, 2022, doi: 10.36418/syntax-idea.v4i3.1797.
M. Zidane Amin, S. Chodiza, and L. Septiana, “PENERAPAN METODE WEBQUAL 4.0 DAN IPA DALAM ANALISA KUALITAS WEBSITE PERPUSTAKAAN MUSPERA KEMENTERIAN LHK,” EDUSAINTEK: Jurnal Pendidikan, Sains dan Teknologi, vol. 9, no. 3, pp. 640–658, Aug. 2022, doi: 10.47668/edusaintek.v9i3.565.
O. Mardalena and R. Andryani, “Analisis Kualitas Layanan Website Pada Universitas Terbuka Palembang Menggunakan Metode Webqual 4.0 Dan Importance Performance Analysis (IPA),” Journal of Information Systems and Informatics, vol. 3, no. 4, 2021, [Online]. Available: http://journal-isi.org/index.php/isi
D. A. Liani, M. Fikry, and M. J. Hutajulu, “Analisa Metode Webqual 4.0 dan Importance-Performance Analysis (IPA) Pada Kualitas Situs Detik.com,” Jurnal Ilmiah Merpati (Menara Penelitian Akademika Teknologi Informasi), p. 34, Apr. 2020, doi: 10.24843/jim.2020.v08.i01.p04.
A. Faza and A. Prasetyo Utomo, “Analisa Kualitas Layanan Website PT. Masusskita United Menggunakan Metode Webqual,” vol. 15, no. 2, 2020, [Online]. Available: www.masusskita.co.id
B. S. Santoso, “ANALISIS KUALITAS WEBSITE MENGGUNAKAN METODE WEBQUAL DAN IMPORTANCE-PERFORMANCE ANALYSIS (IPA) PADA SITUS KASKUS,” 2015. [Online]. Available: www.kaskus.co.id
R. E. Riyanto and Otong Saeful Bachri, “Analisis Pengukuran Kualitas Website Terhadap Kepuasan Pengguna Berdasarkan Webqual 4.0,” 2019.
F. A. Fitrony and F. Marisa, “Analisis Kualitas Website Menggunakan Metode Webqual Pada Malang Dorm Hostel,” JOINTECS (Journal of Information Technology and Computer Science), vol. 3, no. 2, Dec. 2018, doi: 10.31328/jointecs.v3i2.784.
M. A. Athallah and K. Kraugusteeliana, “Analisis Kualitas Website Telkomsel Menggunakan Metode Webqual 4.0 dan Importance Performance Analysis Telkomsel Website Quality Analysis Using Webqual 4.0 and Importance Performance Analysis Method,” Cogito Smart Journal |, vol. 8, no. 1, 2022.
F. D. Hartanti, S. Hariyani, and T. Fayeldi, “Pengembangan media pembelajaran matematika sigeru buku pop-up berbasis etnomatematika materi kubus dan balok,” JP2M (Jurnal Pendidikan dan Pembelajaran Matematika), vol. 6, no. 1, p. 31, Sep. 2020, doi: 10.29100/jp2m.v6i1.1740.
E. Haryono, M. Slamet, and S. Damar, STATISTIKA SPSS 28. 2023. [Online]. Available: www.penerbitwidina.com
E. Rosita, W. Hidayat, and W. Yuliani, “UJI VALIDITAS DAN RELIABILITAS KUESIONER PERILAKU PROSOSIAL,” FOKUS (Kajian Bimbingan & Konseling dalam Pendidikan), vol. 4, no. 4, p. 279, Jul. 2021, doi: 10.22460/fokus.v4i4.7413.
Junaidi Chaniago, “Tabel r (Koefisien Korelasi Sederhana) df = 1-200,” 2010. [Online]. Available: http://junaidichaniago.wordpress.com
F. Muttakin, D. Dwi Aprillia, and M. Kumalasari, “Analisis Pengaruh Kualitas Layanan Website Terhadap Pengguna Akhir Menggunakan Webqual 4.0,” Jurnal CoSciTech (Computer Science and Information Technology), vol. 3, no. 3, pp. 300–308, Dec. 2022, doi: 10.37859/coscitech.v3i3.4403.
N. Aliah, “ANALISIS PROFITABILITAS PERUSAHAAN FARMASI SEBELUM DAN PADA SAAT PANDEMI COVID 19,” 2022. [Online]. Available: https://jurnal.erapublikasi.id/index.php/JMAE/index
L. Amelia and I. Pradesan, “Pengukuran Kualitas Layanan Website Terhadap Kepuasan Pengguna pada Universitas XYZ dengan Menggunakan Metode Webqual 4.0,” Jurnal Sistem dan Informatika (JSI), vol. 14, no. 1, pp. 57–63, Nov. 2019, doi: 10.30864/jsi.v14i1.249.
G. Mandias, Y. Septiawan, and M. J. Bojoh, “Analisis Kualitas Website Menggunakan Metode Webqual 4.0 Dan Ipa Terhadap Situs Sla Tompaso Website Quality Analysis Using Webqual 4.0 And Ipa Methods Of Sla Tompaso,” Cogito Smart Journal |, vol. 7, no. 2, p. 2021.
S. Aslamiyah and A. Agustina, “STRING (Satuan Tulisan Riset dan Inovasi Teknologi) PENGUKURAN KESENJANGAN PENGETAHUAN (K-GAP) MENGGUNAKAN IMPORTANCE AND PERFORMANCE ANALYSIS DAN ROOT CAUSE ANALYSIS,” 2021.
