Analisis Dan Perancangan Sistem Informasi Pelayanan Nasabah Menggunakan Metode Queuing System (Studi Kasus: Bank Pembangunan Daerah Jambi Kantor Cabang Utama)

Abstrak

The phenomenon of waiting for queues often occurs in everyday life. this happens because of the need for
more service delivery services. At the Jambi Regional Development Bank Main Branch, the queue system
is still manually manual. One of the processes found in the Jambi Branch Main Branch Development
Bank is that there can be a buildup of queues with long waiting lines. Often also occurs in understanding
queue numbers that are not arranged sequentially, so as to affect the long waiting for customers. For this
reason, in this study a relevant system was developed to provide information for customers and assist
officers in managing the queue. This queue system is built using the FCFS model and Microsoft Visual
Basic 6.0.