Evaluation of Factors Influencing the Adoption of JKN Mobile in Muaro Jambi Regency Using the Unified Theory of Acceptance and Use of Technology (UTAUT) and the Technology Acceptance Model (TAM)
JKN Mobile, UTAUT, TAM, Application Adoption, SmartPLS 4
DOI:
https://doi.org/10.33998/jms.2025.5.2.2540Keywords:
JKN Mobile UTAUT (Unified Theory of Acceptance and Use of Technology) TAM (Technology Acceptance Model) Adopsi Aplikasi SmartPLS 4Abstract
This study evaluates the adoption factors of the JKN Mobile application in Muaro Jambi Regency using the UTAUT (Unified Theory of Acceptance and Use of Technology) and TAM (Technology Acceptance Model) methods. The research aims to identify the factors influencing JKN Mobile adoption and compare the two models to determine which one better explains the adoption of this application. This study involved 393 respondents who are JKN Mobile users in Muaro Jambi Regency. Data were collected through questionnaires distributed online. Data analysis was performed using the Structural Equation Modeling (SEM) method with the help of SmartPLS software. The results showed that the UTAUT model has a better predictive ability in explaining JKN Mobile adoption compared to the TAM model. In the UTAUT model, the Facilitating Conditions (FC) factor has the strongest influence on User Behavior (UB). In addition, the Performance Expectancy (PE) and Social Influence (SI) factors also significantly affect Behavioral Intention (BI). Meanwhile, in the TAM model, the Perceived Ease of Use (PEOU) factor significantly affects Perceived Usefulness (PU) and Behavioral Intention to Use (BIU). Perceived Usefulness (PU) also proved to significantly affect Behavioral Intention to Use (BIU). This study provides practical implications for JKN Mobile application developers and related parties to pay more attention to the factors identified by the UTAUT and TAM models in an effort to increase application adoption.
Downloads
References
S. Tiwari And A. Hasan, “Moderating Effect Of Technologies Into Behavioural Intensions Of Tourists Toward Use Of Mobile Wallets For Digital Payments : Tam Model Perspective,” No. February, 2023.
A. E. R. Dkk Audi Ul Hakim, “Analisis Efektivitas Penggunaan Aplikasi Mobile Jkn Sebagai Bagian Pelayanan Publik Pada Bpjs Kesehatan Di Kota Bekasi,” Vol. 5, No. 2, Pp. 1087–1095, 2024.
“Jdih.Kemkes.Go.Id,” No. 5, Pp. 1–29, 2022.
P. Utami And L. B. Masalah, “Analisis Pemanfaatan Aplikasi Mobile Jaminan Kesehatan Nasional ( Jkn ) Untuk Meningkatkan Pelayanan Bpjs Kesehatan Di Klinik Pratama Bertha Kota Medan,” No. 2, Pp. 30–37, 2023.
A. Of, T. H. E. Acceptance, F. Of, M. Jkn, And A. P. P. Using, “Analisis Faktor Penerimaan Aplikasi Mobile Jkn Menggunakan Model Utaut2 Analysis Of The Acceptance Factor Of Mobile Jkn App Using,” No. November, Pp. 234–240, 2021.
R. Komala And A. Firdaus, “Analisis Kualitas Layanan Mobile Jkn Terhadap,” Vol. 6, Pp. 188–199, 2020.
A. Faroqi, U. Pembangunan, N. Veteran, And J. Timur, “Evaluasi Faktor Adopsi Aplikasi Siks Mobile Pkh Menggunakan Utaut,” Vol. 12, No. 3, 2024.
.
N. Juli And N. A. Fitria, “Langkah-Langkah Evaluasi Pembelajaran,” Vol. 4, No. 3, 2024.
Y. P. Angelina Et Al., “Volume 7 Nomor 1, Tahun 2024 Penerapan Model Utaut Terhadap Minat Dan Perilaku Masyarakat Kota Surabaya Menggunakan Mobile Banking,” Vol. 7, Pp. 18–30, 2024.
R. Firnandi, “Analisis Perbandingan Metode Tam Dan Utaut Dalam Mengevaluasi Penerimaan Pengguna Sistem Informasi Manajemen Rumah Sakit ( Simrs ) ( Studi Kasus : Rumah Sakit Jiwa Tampan Provinsi Riau ),” Pp. 18–19, 2020.
G. Esmemed, G. Testiana, And F. Nopriani, “Analisis Kepuasan Pengguna Terhadap Penggunaan Aplikasi Transportasi Online Dengan Metode Unified Theory Of Acceptance And Use Of Technology,” Vol. 2, No. 2, Pp. 78–93, 2021.
P. D. A. N. Sampel, “Populasi Dan Sampel,” 2020.
W. A. Meisari, N. Widyaningrum, And A. Prameswari, “Atensi Pengguna Mobile Jkn Dengan Pendekatan Model Tam ( Technology Acceptance Model),” Vol. 7, No. 2, Pp. 121–133, 2024.
M. Andre, N. R. Damayanti, And T. Ibadi, “Analisis Perbandingan Metode Tam Dan Utaut Terhadap Penerimaan Pengguna Easy Access Di Pt Semen Baturaja Tbk,” Vol. 5, No. 4, 2024, Doi: 10.47065/Josh.V9i9.999.
M. Tam, “Analisis Kepuasan Pengguna Aplikasi Dana Menggunakan,” Vol. 06, No. 01, Pp. 65–76, 2023.
