Perancangan UI/UX Sistem Manajemen Persuratan Menggunakan Metode Design Thinking

Fera Feriska Ristania Rahman Fera; Angga Rustiawan; Dwi Ophi Ramadhan; Gugun Dermawan; Hendra Nelva Saputra; Alwas Muis

doi:10.33998/processor.2025.20.1.2188

Authors

Fera Feriska Ristania Rahman Fera Universitas Muhammadiyah Kendari
Angga Rustiawan Universitas Muhammadiyah Kendari
Dwi Ophi Ramadhan
Gugun Dermawan
Hendra Nelva Saputra
Alwas Muis

DOI:

https://doi.org/10.33998/processor.2025.20.1.2188

Keywords:

UI/UX Design, Document Management System, Design Thinking

Abstract

An efficient and digitized document management system is urgently needed in higher education administration to improve document management effectiveness. This study aims to design the user interface (UI) and user experience (UX) of a web-based document management system using the Design Thinking method. This method is used to understand user needs, design intuitive solutions, and develop interfaces that simplify interaction in document management. The design process includes the Empathize, Define, Ideate, Prototype, and Test stages. The results show that the generated UI/UX design improves ease of use and workflow efficiency, with a user satisfaction rate of 85%. The system's implementation has the potential to optimize digital correspondence, reduce administrative errors, and improve transparency. However, further development is needed to enhance accessibility, scalability, and integration with other administrative systems. This development will support a more efficient and transparent digital transformation in the operational processes of higher education institutions.

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