EVALUASI SISTEM PELAYANAN TERPADU KECAMATAN JAMBI TIMUR MENGGUNAKAN KERANGKA KERJA COBIT 5 PADA DOMAIN DELIVER, SERVICE AND SUPPORT

Abstrak

Jambi Timur District has implemented a computerized integrated service system in its business process.
However, there is no guarantee that the implemented system is said to be good. Therefore, an evaluation
is being required to measure the extent of the process in the Jambi Timur District. COBIT 5 is an IT
governance framework consisting of 37 processes that are loaded into four domains. One of the domains
is Deliver, Service and Support which discusses how IT is implemented., The overall DSS domain
assessment has reached level 3 while the expectations of stakeholders in some processes is level 4, which
means there is a gap as much as one level. Based on the results of the study, recommendations for
improvements were made to improve IT services and utilization in Jambi Timur District.