Quality Testing of Leave Service Information Systems (SIMPEL-COI) Jambi City Department of Transportation Using the Webqual 4.0 Method
DOI:
https://doi.org/10.33998/jms.2023.3.2.1413Keywords:
Information System Testing, Leave Service, User Satisfaction, Webqual 4.0, QualityAbstract
The information system (website) for online leave services (SIMPEL-COI) is a form of service within agencies
created by the Jambi City Transportation Service to make it easier for employees to take leave without the need to go through
a long process (implementation, management, calculation and replacement of leave) and to help parties those in the UMPEG
field (general and staffing) to reduce their workload. The purpose of this study was to measure the quality of the information
system for online leave services (SIMPEL-COI) using 3 dimensions of webqual 4.0 namely usability, information quality and
service interaction based on user satisfaction. This is based on the problems that arise, namely the unattractive UI/UX
appearance, difficulty in use and quality testing that has never been done so that the level of success and suitability based on
user satisfaction is unknown. Data collection in this study was carried out using a questionnaire made via Google form with
instrument measurements using a Likert scale which was distributed online for one week through communication media. The
research sample used in this study was 67 respondents and processed using SPSS version 26 so that the results of the validity
test, reliability test, T test, F test and R square test were obtained which became a significant reference or measurement
guideline. The results of testing the dimensions used in this study, namely Usability, Information Quality, Service Interaction,
have insignificant values so that it can be said that they do not have good quality because user satisfaction has not been fulfilled
with a percentage of 0.05%.
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