Baiti, B. R., Setiawan Assegaf, and Fachruddin. “Analysis of User Satisfaction Levels on Service Quality in the Grab Application Using the E-Servequal and Kano Methods”. Jurnal Ilmiah Media Sisfo, vol. 19, no. 2, Oct. 2025, pp. 301-16, doi:10.33998/mediasisfo.2025.19.2.2574.