BAITI, B. R.; SETIAWAN ASSEGAF; FACHRUDDIN. Analysis of User Satisfaction Levels on Service Quality in the Grab Application Using the E-Servequal and Kano Methods. Jurnal Ilmiah Media Sisfo, [S. l.], v. 19, n. 2, p. 301–316, 2025. DOI: 10.33998/mediasisfo.2025.19.2.2574. Disponível em: https://ejournal.unama.ac.id/index.php/mediasisfo/article/view/2574. Acesso em: 3 nov. 2025.