Sunoto, A. 2020. Evaluasi Proses Bisnis Akademik STIKOM Dinamika Bangsa Melalui Pendekatan Business Process Improvement. Jurnal Ilmiah Media Sisfo. 14, 2 (Oct. 2020), 94–110. DOI:https://doi.org/10.33998/mediasisfo.2020.14.2.851.